Collaboration issues

What to do if an invite link has expired, or if you can't see a project you know you have access to.

My invite link says it’s expired or invalid

Invite links expire after a set period, and can also be revoked by the project owner before you accept them. Either way, the fix is the same: ask whoever invited you to send a new one from the project’s Collaborators section.

The invite says it was sent to a different email address

An invite can only be accepted by the address it was sent to. Select Sign out and switch account on the invite page and sign in with that address. If you don’t have an account under it, create one during sign-in. If the invite went to an address you no longer use, ask the project owner to send a new one to the right address.

I was invited, but I don’t see the project in my dashboard

Make sure you’re checking the dashboard of the account the invite was sent to. The project is attached to that account, not to any other you might be signed into. If you’re confident you accepted correctly and the project still isn’t showing up, ask the project owner to confirm your invite shows as accepted in their Collaborators list.

It says “Room is full — still saving”

Two people is the current limit for live editing inside a single document or board. If both slots are already taken when you open it, you become a third connection and won’t get the live view.

Your work is not at risk. Editing continues normally and everything you write saves to your device and syncs to the project; you just don’t see the other two typing in real time, and they don’t see you until one of them closes it.

The status won’t clear on its own when a slot frees up — reopen the document or board to take it.

The editor says “Offline” but I’m online

If you’re the only person in a document and it still shows offline, that’s a genuine connection problem — see Working offline.

I can see a project but can’t edit it

Check your role. Reviewers can read and comment but aren’t expected to make direct edits. If you believe your role should allow editing, ask the project owner to confirm or change it.

Still stuck?

Open the ? menu at the bottom of the sidebar. The support assistant can answer straight away, or you can open a ticket for the team.