When you can get your money back for an Endra Studio plan, and how to ask.
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If Endra Studio is not right for you, ask within 14 days of your first payment for a plan and we will refund it in full. This applies once per account, to the first payment only, whether it was monthly or yearly. Your subscription is cancelled with the refund, and your account moves to Free. Nothing is deleted: projects over the Free limits stay readable and exportable.
Renewals and later payments are not refunded, including for a partial period or time you did not use, except where the law requires it. If we charge you the wrong amount, we refund the difference or let you cancel with a full refund. We may also refund other payments at our discretion.
Cancelling stops the next renewal. You keep your plan until the end of the period you have paid for, and then your account moves to Free.
Email hello@endrastudio.com from the address on your account, or contact Paddle at paddle.net using the details on your receipt. Paddle is our reseller and the merchant of record for every order, so the refund comes from Paddle, back to the card or payment method you used. How long it takes to appear depends on your bank.
Nothing in this policy takes away rights you have under the law where you live. If you are a consumer in the EU or the UK, you also have the right to cancel described in Paddle's buyer terms.
Endra Studio LLC. Questions go to hello@endrastudio.com.