Account issues

What to do if you can't log in, lost your password, or want to check which devices are signed into your account.

I can’t log in

Double-check the email address you’re using matches the one you signed up with, and that your password is correct (passwords are case-sensitive). If you’re sure both are right and it’s still not working, that’s worth reaching out about directly.

I forgot my password

Use the password reset option on the login page rather than trying to guess. It’ll let you set a new one without needing your old one.

I want to see or sign out other devices

Your security settings list every device currently signed into your account, with the option to sign out one device or all of them at once. Worth checking if you’ve ever logged in on a shared computer and aren’t sure you signed out.

My account was banned or restricted

If you believe this happened in error, reach out directly rather than trying to work around it. Account status changes are handled manually, not automatically reversible from your end.