Account issues

What to do if you can't log in, lost your password, or want to check which devices are signed into your account.

Most sign-in problems clear up by switching to the email code or Google, since neither needs your password.

I can’t log in

There are three ways to sign in: your email and password, a 6-digit code sent to your email (the Email code tab on the login page), or Continue with Google. If your password isn’t working, double-check the email address matches the one you signed up with and that the password is correct, since passwords are case-sensitive. Or skip the password and sign in with the email code, which only needs access to your inbox. If none of the three work, use the contact form on the website, since you won’t be able to reach support from inside the Studio.

I forgot my password

On the login page, click Forgot password? under the password field and enter your email. If an account exists for that address you get a link to set a new password; it expires in 1 hour, so check your spam folder if it has not arrived in a few minutes.

You can also get back in without a password: switch to the Email code tab and sign in with the 6-digit code sent to your email (or use Continue with Google if your account is linked to Google). Once you’re in, set a new password from your security settings.

The app keeps asking me to confirm my email

After you sign up with a password, a banner at the bottom of the app asks you to confirm your address. The link is in your welcome email; select Resend link on the banner if it hasn’t arrived. Everything works in the meantime except sharing a draft or inviting a collaborator, which wait for the confirmation. Accounts created with Google are confirmed already.

I want to see or sign out other devices

Your security settings list every device currently signed into your account, with the option to sign out one device or all of them at once. Worth checking if you’ve ever logged in on a shared computer and aren’t sure you signed out.

My account was banned or restricted

If you believe this happened in error, use the contact form on the website rather than trying to work around it. Account status changes are handled manually, not automatically reversible from your end.

Still stuck?

If you can sign in, open the ? menu at the bottom of the sidebar: the support assistant can answer straight away, or you can open a ticket for the team. If you can’t, use the contact form on the website.